Thank you for shopping at AlphaOmega General. We want to ensure that your shopping experience with us is enjoyable and hassle-free. Please take a moment to review our shipping and return policy outlined below.

Shipping:

1. Order Processing Time:

   • All orders are processed within 3 business days (excluding weekends and holidays) from the date of purchase. We strive to process orders as quickly as possible.

2. Shipping Methods and Timeframes:

   • We offer various shipping methods depending on the destination and availability. Shipping options and estimated delivery times will be displayed during the checkout process.
   • Please note that delivery times may vary based on factors beyond our control, such as customs delays or unforeseen circumstances. We will provide you with a tracking number once your order has been shipped, allowing you to monitor its progress.

3. Shipping Costs:

   • Shipping costs are calculated based on the destination, weight, and dimensions of the products in your order. The shipping charges will be displayed during the checkout process.

4. International Shipping:

   • We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may be applicable to your order, depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

Returns:

1. Return Eligibility:

   • We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange.
   • To qualify for a return, the following conditions must be met:
     • The return request must be initiated within 14 days from the date of delivery.
     • The item(s) must be unused, undamaged, and in their original packaging.
     • Certain products, such as personalized items, may not be eligible for returns due to custom-made nature. Please contact our customer support for further clarification.

2. Return Process:

   • To initiate a return, please contact our customer support team via alphaomegageneral.store@gmail.com. Provide your order details, reason for the return, and any supporting evidence, such as photographs, if applicable.
   • Our team will review your request and provide you with instructions on how to proceed. Please do not send any items back without authorization.
   • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped or damaged product).

3. Refunds and Exchanges:

   • Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange.
   • If approved, refunds will be issued to the original payment method within 7 business days.
   • Exchanges will be processed based on product availability. If the requested item is out of stock, we will issue a refund or provide a suitable alternative as per your preference.

Please note that our shipping and return policy may be subject to change without prior notice. It is recommended to review this policy periodically for any updates.

If you have any further questions or require assistance, please contact our customer support team. We are here to help!

Last updated: 5/16/2023

AlphaOmega General alphaomegageneral.store@gmail.com